FAQs

How can we help you?

If you don’t see an answer to your question, please feel free to contact us.

Q. Should I go to the ER or Urgent Care?

A. If you think you may have a life threatening emergency, go directly to the ER. Although it is sometimes difficult to determine over the phone, any of the following should be seen at an emergency room: Chest pain Difficulty breathing Severe bleeding or head trauma Loss of consciousness Sudden loss of vision or blurred vision

Q. Are you open every day?
A. We offer extended hours 8 am – 8 pm / 7 days a week except major holidays. Major holidays include: Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, & New Years Day

Q. Can I see the same provider every time?
A.Our providers work on a rotating schedule. If there is a particular provider you would like to see, our website (www.vikmedical.com) has full access to the providers calendar for the month.

Q. May I make an appointment?
A.We are strictly a walk-in clinic; therefore we do not take any appointments. If you have been a patient with us in the past and we have current records on file, you may call while en route and we will put you in cue to be seen. You must arrive at the clinic within an hour of calling.

Q. How do I get a refill on my prescription?
A.Call your pharmacy and have them fax over a refill request. Once the refill request is received, please allow 24 hours to process this request.

Q. Do your physicians write prescriptions for Adderall, Vyvanse or Concerta?
A. Our physicians can now test for ADD and ADHD in our offices. Based on the results of testing and a thorough health history, they may decide to prescribe medications as part of the treatment plan.  Due to the potential side effects of these medications,  and in order to monitor effectiveness, the patient must return to the clinic for a follow up visit every 3 months while on these prescription medications. Please contact our office for all guidelines and policies pertaining to these medications. Allow 24 hours to process  refill requests.

Q. Is there a fee to have a letter written by the doctor or fill out medical forms?
A. Due to the time associated with filling out medical forms/documents (or writing a letter verifying illness or health) and the number of requests that we get, it has become necessary to charge a fee for these services as with most physician offices. The fee is $20 for a letter or form. This does not include school physical forms or Return to work/school notes which the front staff may provide.

Q. What do I need to know before coming in for a physical?
A.If you are coming in for a comprehensive physical (most adult physicals), do not eat or drink anything after midnight on the previous day. It is all right to drink a small amount of water. If you take medications in the morning, please take them as usual. (Please call and speak to a nurse if there is a question about a particular medication). Eating or drinking anything else can skew lab results when blood is taken for testing.

Q.What insurances do you accept?
A.We accept most major insurance carriers, including Medicare. We do not accept Medicaid or Chip. In most cases, you will be charged with an in-network urgent care co-pay. A list of insurances are listed in the information tab, Forms & Insurances

Q. My insurance company is requiring a referral from my PCP. Can you send them one?A. If your insurance company is an HMO, you must use a PCP that they have listed for a referral to a specialist. They will not accept a referral from Urgent Care.

Q. Why are you considered urgent care with my insurance company?
A.Many insurance companies look at our clinics as urgent care because of our extended hours and the way we are credentialed

Q. Will you submit my claim to insurance?
A.As a courtesy, we will file your claim to your insurance company provided we have a copy of your insurance card on file.

Q. What if I don’t have insurance, can I still be seen?
A.Yes, you can still be seen if you do not have insurance. We offer a significant discount for those who pay in full at time of service. FULL payment is due at time of service

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